Monthly Archives: November 2015

Seeing Red

starbucks-red-cup-christian-protest

That’s some tempest in a teapot…er, Starbucks cup…brewing through the newsphere today. Before you could say “Is it Christmas yet?” the entire holiday blew up for the good, simple folks based in Seattle. Did they really think they could go minimalist this season?

All it took was one irate, self-described social media personality to upload a clever, gotcha You Tube video, and Donald Trump weighing in at a pit stop in Illinois to completely upend their Christmas packaging and put them on the defensive. “Maybe we should boycott them,” he said, even though he claims to have “one of the most successful Starbucks in Trump Tower.”

Can you imagine how many meetings were held and how much money was spent for the company to go all PC on us? “We’re embracing the simplicity and the quietness of it. It’s a more open way to usher in the holiday,” said Jeffrey Fields, Starbucks vice president of design and content. In a statement the coffee giant said the red cup allows for customers to put their own drawings and messages on it.

Really? How’s this message: “Nice try, Starbucks! Can’t wait to see what happens next year!”

 

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Filed under Branding, PR Problem

Volkswagen, Why?

For the past six+ years, I have driven a Volkswagen.

First, the Eos, a fabulous hardtop convertible with a beautiful design and a powerful engine. It broke my heart to exchange it for a bigger car, the Toureg, which ended up being too big for me, and then I switched to the smaller but very reliable Tighuan.

My husband drives a VW Passat. Obviously, we were drawn both to the styling and drivability of the brand, not to mention the automaker’s value pricing and easy-breezy service department.

I probably could have been a customer for a long, long time. But now, with today’s news that the EPA says Volkswagen cheated a second time on pollution tests, I feel polluted myself. Will the brand recover?

I’m not sure, but one thing I know: it’s time to pull out the stops for your loyal supporters. We are your most likely future customers. We are already family. We are already believers. But there’s only so long we’ll stick around.

VW Tighuan

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Filed under Branding